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LuckyDreams Casino Privacy Policy

At Lucky Dreams, we are committed to protecting the privacy and personal data of every player who visits luckydreams.com. This Privacy Policy explains how we collect, use, store and share your information when you access our platform, create an account, or use any of our services. By using the LuckyDreams Casino website, you confirm that you have read and understood this policy. We encourage you to review it carefully alongside our Terms and Conditions.

Who We Are

LuckyDreams Casino is operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao. We hold a licence issued by the Curaçao Gaming Authority, licence No. OGL/2024/164/0246, verifiable through the CGA validation seal at cert.cga.cw. As the data controller, we are responsible for ensuring that your personal information is handled lawfully, fairly and transparently in accordance with applicable data protection legislation.

Information We Collect

When you register or interact with our Lucky Dreams online casino, we may collect the following categories of personal data:

Registration and Identity Data

  • Full name, date of birth and nationality
  • Email address, phone number and residential address
  • Username, password and account preferences
  • Government-issued identity documents submitted during verification

Financial and Transaction Data

  • Payment method details including card numbers, e-wallet accounts and cryptocurrency wallet addresses
  • Deposit and withdrawal history, including amounts, timestamps and processing methods
  • Information related to responsible gambling limits and account restrictions

Technical and Usage Data

  • IP address, browser type, device identifiers and operating system
  • Pages visited, games played, session duration and clickstream data
  • Cookies and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

At LuckyDreams, we process your personal data for specific, legitimate purposes. We do not sell your data to third parties. We use the information we collect to:

  • Create and manage your account, process deposits and withdrawals, and verify your identity as required by our licence
  • Deliver our gaming services, including casino games, live dealer tables, sports betting and promotional offers
  • Comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gambling requirements
  • Communicate with you about your account, bonus codes, Lucky Dreams promotions and customer support queries
  • Detect and prevent fraud, bonus abuse and any activity that violates our Terms and Conditions
  • Improve our platform, personalise your experience and conduct analytics to develop our services
  • Send you marketing communications where you have provided consent, including information about the Lucky Dreams no deposit bonus, promo codes and new offers

Legal Basis for Processing

We process your data on the following legal grounds:

  • Contract performance: Processing is necessary to fulfil our obligations to you as an account holder at our casino
  • Legal obligation: We are required by our Curaçao gaming licence and applicable law to verify identities, monitor transactions and apply responsible gambling tools
  • Legitimate interests: We process certain data to protect our business from fraud, abuse and security threats
  • Consent: Where we rely on your consent, for example for marketing communications, you may withdraw it at any time by contacting us at [email protected]

Sharing Your Data

We at LuckyDreams may share your personal information with trusted third parties only where necessary and in accordance with this policy. These include:

  • Payment processors and financial institutions handling deposits and withdrawals via methods such as Visa, Mastercard, Skrill, Neteller, Interac, MiFinity, MuchBetter and cryptocurrency networks
  • Game software providers and platform suppliers who operate under strict confidentiality agreements
  • Identity verification and KYC service providers fulfilling our regulatory obligations
  • Regulatory authorities, law enforcement agencies or courts where we are legally required to disclose information
  • Third-party analytics and marketing platforms, solely where you have provided consent

Our LuckyDreams platform operates globally, and some data transfers may occur to countries outside your jurisdiction. Where such transfers take place, we ensure that appropriate safeguards are in place to protect your information.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations. Financial records and identity documents may be kept for a minimum of five years following account closure in line with anti-money laundering legislation. Once retention periods have expired, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

  • Right of access: You may request a copy of the personal information we hold about you
  • Right to rectification: You may ask us to correct inaccurate or incomplete data
  • Right to erasure: You may request deletion of your data where we no longer have a lawful basis for processing it
  • Right to restriction: You may ask us to limit how we use your data in certain circumstances
  • Right to data portability: You may request that we transfer your data to another service provider
  • Right to object: You may object to processing based on our legitimate interests, including direct marketing

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law. Please note that exercising certain rights may affect your ability to use our services.

Cookies and Tracking Technologies

We use cookies and similar technologies on the Lucky Dreams website to ensure core functionality, remember your preferences, analyse usage patterns and deliver relevant content. By continuing to use luckydreams.com, you consent to our use of cookies as outlined in our Cookie Policy. You may manage or disable cookies through your browser settings, although doing so may affect your experience on our platform.

Security of Your Data

We take the security of your personal data seriously. Our LuckyDreams Casino infrastructure uses industry-standard encryption, secure servers and access controls to protect information from unauthorised access, disclosure or misuse. Despite these measures, no transmission over the internet is entirely risk-free, and we encourage you to protect your login credentials and notify us immediately if you suspect any unauthorised access to your account.

Minors

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a person under the minimum age has provided us with personal information, we will take steps to delete that data and close the account without delay.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations or regulatory requirements. When we make significant changes, we will notify you by email or through a prominent notice on the Lucky Dreams Casino website. The most current version of this policy will always be available at luckydreams.com. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy, the data we hold about you, or how we process your information at LuckyDreams, please reach out to our support team. We are available 24 hours a day, 7 days a week via live chat at luckydreams.com, or by email at [email protected]. For VIP-related enquiries, you may also contact us at [email protected].

Content updated: August 10, 2026